Frequently Asked Questions

    Please read our FAQ before sending us a message.

    What are the delivery charges for Online orders?

    Free Shipping to U.S. International Shipping fees vary.International buyers pay any customs & duties that may apply.Please verify such fees prior to purchase.

    How long will delivery take?

    All orders are shipped from our New York store. Depending on your location, most orders in US are expected to be delivered within a week.

    Scheduled pick up from our store is also available.

     

    How secure is your website? Is my data protected?

    Please read our PRIVACY POLICY page newpagodaspecialty.com/privacy-policy

    What exactly happens after ordering?

    You will receive an order confirmation via e-mail shortly after you placed an online order. Order will be processed promptly and the package will be shipped within 1-2 business days.

    Do I receive an invoice for my order?

    Yes. You will receive your invoice via e-mail when your order is sent out to you.